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How quickly can my new client be
setup and ready? You can setup a new client
domain 24 hours a day right from your own Control
Panel. It will be active within 10 minutes!
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What about tech support? You
are your client's direct tech support. We do not
provide tech support to your clients directly. We do
provide Help Desk, e-Mail or phone tech support
directly to you which you can relay to your clients.
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Who does my client actually pay?
You. We will bill you for your Reseller services and
you bill your client. We will not bill your
client.
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Can I customize my client's
Control Panels? You can change the verbiage and
look of your client's Control Panels to present your
very professional image.
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How does my client upgrade to a
larger site? If your client wants to upgrade to
a larger package, you can do it at any time using
your powerful Reseller Control Panel.
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Do I have to pay by credit card?
Yes. When a Reseller does not pay any bill, our
automated system will not only suspend the Reseller
domain, but also all his/her resold domains. Therefore,
Resellers MUST pay by credit card and NOT by check
since checks often do not arrive and clear in time
to avoid problems. You may accept any form of
payment you wish from your clients.
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What if my resold client sends out
SPAM? This is a serious offense at any hosting
company since it can cause all our clients to
suffer. If our security software discovers a site
SPAMMING that site will be deleted totally from our
servers. You need to convey the seriousness of this
to any new client.
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What about additional data
transfer over the allowed amounts? You will be
charged $3 per Gigabyte for any data transfer over
the allotted amount on any Reseller plan. You should
charge your clients appropriately.